Everything you need, all in one platform. Ten integrated apps.
Every MSOFT app is in daily use with real claims desks and integrates natively with the rest. Start with what you need on day one; enable the others when you're ready. Two apps (JetFile, IntelliLegal) are in active beta.
Core platform
The claims-lifecycle foundation. Every deployment starts here.
MSOFT platform
Full-lifecycle claims platform for the entire property & casualty book. Configurable workflows, role-based access, reserves, payments, documents, and audit trails.
Open product page →IntelliReview
Medical bill review with CA OMFS, Medicare, PPO networks, and clinical edits. Prices CMS-1500 and UB-04 to the penny, with a full audit trail behind every reduction.
Open product page →AI-native
Apps where the AI does the primary job - not a wrapper on top of something else.
Claimsmith AI
Natural-language examiner assistant. Reads live claim data, drafts diary entries, cites its sources. Human-approval gate before any mutation.
Open product page →IntelliMail AI
Document intake + OCR + auto-match to claims. Azure Document Intelligence primary, on-prem GPU OCR optional. ClaimMail AI matches inbound scans to the right claim.
Learn more below ↓Predictive models Beta
Severity triage, fraud detection, and return-to-work forecasting scored against live claim data. Every score exposes its top drivers, so supervisors triage on evidence, not gut.
Learn more below ↓Portals & workflow
Interfaces for the humans who use MSOFT and the automation that keeps it moving.
MSOFTMobile
Mobile-first portal for claimants and staff. Two user populations, one login model. Multi-language, SSO, view-only Bill Review surface, per-claim messaging.
Open product page →MsoftScheduler
Background job orchestration and workflow automation. Hangfire-based dashboard, OCR-integrated document filing, email delivery, Azure Blob storage.
Learn more below ↓Outlook Web API
File documents and search claims from inside Outlook. Adjusters and field staff capture email attachments into the right claim without leaving inbox.
Learn more below ↓MSOFTAdhoc
Ad-hoc BI reporting with drag-and-drop query builder and Excel export. Bootstrap + DataTables + jQuery - no Kendo, no Telerik lock-in.
Learn more below ↓State compliance
Jurisdiction-specific modules bolted into the MSOFT platform.
In beta
Shipping to early customers. Production-grade code, still hardening on real-world data.
JetFile Beta
CA DWC JET electronic filing library. Generates DWC-compliant XML packets, validates against XSD schemas and 32 DWC business rules, parses OU1/OU2/OU3 EAMS responses.
Learn more below ↓MSOFT IntelliLegal Beta
Legal e-billing for LEDES 98-BI invoices. UTBMS task/activity/expense code enforcement, SFTP LEDES inbox polling, firm-specific billing guideline review.
Learn more below ↓Predictive models for the claims desk.
Three models trained on your loss history and scored against live claim data. Severity triage ranks the open book so supervisors see the claims that need attention first. Fraud signals flag patterns worth a second look. Return-to-work forecasting sets expectations and identifies claims drifting off the recovery curve early.
Severity triage
Supervisor worklist ranks open claims by predicted severity with high / medium / low bands. Each score shows the drivers behind it - jurisdiction, body part, litigation status, comparable histories.
Fraud signals
Pattern-based scoring across claim, claimant, provider, and payment signals. Flagged claims route to SIU with the driver list attached, not a black-box red flag.
Return-to-work forecast
Predicted time-to-RTW per claim, calibrated to your book. Claims drifting off the expected curve surface early so a case manager can intervene while intervention still moves the number.
Explainable scores
No black boxes. Every score exposes its top drivers so a human can agree, disagree, or override with reasons that stay on the claim.
Mailroom, matched.
Every inbound scanned document runs through OCR (Azure Document Intelligence, with an on-prem GPU OCR alternative), gets classified by document type, and lands in the right claim's document tab. ClaimMail AI produces a confidence-scored match; anything below the threshold goes to a review queue.
Azure Document Intelligence
Prebuilt invoice + layout models plus custom fine-tunes for HCFA-1500 (HCFA07242026Nb) and UB-04 (UB02072026N).
On-prem GPU OCR
Optional self-hosted OCR endpoint for customers with data-residency requirements.
ClaimMail auto-match
Inbound mail routed to the correct claim by matching claimant, provider, and date signals. Confidence score exposed to the reviewer.
Hangfire background pipeline
Batch OCR runs off the request path - the UI stays snappy while thousands of pages process.
The engine behind the platform.
Batch OCR runs, document filing, email delivery, report generation, and scheduled data syncs all flow through MsoftScheduler. Hangfire-backed dashboard shows what ran, what failed, and what's queued.
Recurring + one-shot jobs
Cron-style schedules, ad-hoc runs, and workflow chains with conditional steps.
IronOcr integration
Direct OCR pass on inbound documents when Azure Doc Intelligence isn't the right fit.
Dashboard + audit
Every job run is logged with duration, status, and failure detail. Retry from the UI.
Azure Blob + email delivery
Native integration with Azure Blob Storage and SMTP relay for outbound letters.
Claim capture from inside email.
A minimal REST API backing the MSOFT Outlook add-in. Adjusters search claims by keyword or email, upload attachments directly into the right claim's document tab, and add notepad entries - without switching apps.
Claim + incident search
Search by keyword or claimant email. Results scoped by the signed-in user's permissions.
Attachment upload
Multi-part upload proxied to the legacy file server (phase 1) or written direct to blob (phase 2).
Notepad entry
Add a diary/notepad entry from the email context, with document type auto-filled.
DPAPI-encrypted secrets
API keys and SMTP creds stored ENC:base64 and decrypted on the host via LocalMachine scope.
Ad-hoc BI without the license tax.
Drag-and-drop query builder with parameterized reports and Excel export. Multi-database support so ops can pull from both the operational MSOFT database and warehouse-side BI mirrors. Built on Bootstrap + DataTables + jQuery - no Kendo, no Telerik lock-in.
Parameterized reports
Session-scoped user context flows into stored procedures - every report respects RBAC.
Multi-database
Query the operational DB, DWH mirrors, or a mix. One UI, many sources.
Real-time Excel export
ClosedXML-powered XLSX export, no round-trip through a spreadsheet server.
SP-backed access
All data access goes through stored procedures. No inline SQL, no injection surface.
JetFile - CA DWC electronic filing.
.NET class library for generating DWC-compliant JET packets and parsing EAMS responses. Consumed by MsoftScheduler; enforces 32 DWC business rules end-to-end so filings don't bounce.
DWC packet generation
Application, Answer, DOR, C&R, Stips, Lien - all valid against DWC XSD schemas.
BR-01..BR-32 enforcement
Every one of the 32 DWC business rules baked into the library. No manual XML authoring.
OU1/OU2/OU3 response parsing
All three EAMS response envelope types deserialize into typed C# objects.
Multi-transaction envelopes
SubmitFormsToEAMS supports bundling multiple related filings into one submission.
MSOFT IntelliLegal - legal e-billing.
Legal-billing platform for LEDES 98-BI invoices with UTBMS code enforcement. SFTP LEDES inbox polling every 5 minutes via Hangfire. Firm-specific billing guideline review runs automatically on ingest.
LEDES 98-BI ingest
Automated import from law-firm SFTP drops. Timekeepers, matters, task/activity/expense codes.
UTBMS code catalog
Full L100–L500, A101–A111, E101–E124 catalog with billing-rule enforcement per firm and per matter.
Dual-surface UI + API
MVC UI for reviewers, REST API for programmatic ingest and downstream integrations.
Rule engine
Automated billing guideline review applies firm-specific rules on ingest. No manual re-audit needed.
Two CA statutory clocks. One shared workflow.
The MSOFT platform tracks both California statutory review paths end-to-end. IBR handles provider fee-schedule disputes - 30-day filing window from the Second Bill Review decision, $195 filing fee, fee-refund tracking when CA sides with the payer. IMR handles UR treatment denials - 10 or 30-day filing window from the UR decision, $375 standard or $125 termination, paid by the claims administrator (not the injured worker).
Filing-window countdowns
Clocks run from the trigger date - Second Bill Review for IBR, UR decision for IMR. A deadlines-due endpoint surfaces cases about to lapse so a lead can reassign before the window closes.
Fee reconciliation
IBR filing fees, refunds, and CA reimbursements post back to the case. IMR fee routing enforces claims-administrator liability so nothing bills the injured worker by accident.
Liability guardrails
IMR blocks filings while liability is disputed outside the 90-day investigation window, so the case doesn't get filed prematurely and lose the right to a later review.
Authorized-rep capture
Injured-worker representative details - name, phone, relationship - stay on the IMR record for downstream correspondence and status notices.