Many clients. One operation.
Third-party administrators and joint powers authorities run one claims desk that serves many clients. MSOFT keeps each client's rules, letters, users, and reports separate - while giving the TPA one operational surface to work from.
A TPA's software has to be genuinely multi-tenant - not "we'll add a filter to every query." MSOFT is customer-scoped at the schema level: business rules, letter templates, workflow, and role definitions all live per-client. When Client A wants their diary sequenced differently than Client B, that's a config change, not a code branch.
What matters most for TPAs
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Per-client configuration
Workflow, letters, reserve schedules, and business rules configured per client and per line-of-coverage. No code deploys.
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Client portal access
MSOFTMobile serves each client's risk manager with a scoped view of their own claims. Read-only or role-gated write.
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Client-facing reports
Every report parameterized by client. Scheduled delivery direct to client stakeholders via email or SFTP.
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Bill review as a service
IntelliReview prices bills across all clients from a single reviewer desk. Fee schedules, PPO contracts, and clinical edits configured per client.
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Adjuster workload balancing
Cross-client caseload views. Reassign, escalate, and hand off between examiners without losing audit trail.
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Client onboarding
New client provisioning through configuration, not migration. Bring on a client's book in weeks, not a quarter.
Multi-tenant at the schema. Not with a WHERE clause.
Every business rule, letter template, workflow definition, and role definition in MSOFT is customer-scoped. When Client A's diary rules diverge from Client B's, it's a configuration edit - not a fork of the codebase, not a "we'll add a flag." The operational surface stays unified.